Store policy
BY PURCHASING THIS PRODUCT YOU AGREE THAT YOU ARE OVER THE AGE OF 18. PRODUCTS ARE NOT TO BE USED IN ANY OTHER MANNER OTHER THAN WHAT THEY HAVE BEEN SPECIFIED FOR. WE WILL NOT BE HELD RESPONSIBLE FOR ANY ILLEGAL ACTIONS, DAMAGE, INJURY OR “ACCIDENTS” DUE TO PRODUCT MALFUNCTIONS OR MISUSE. BY PURCHASING YOU HAVE AGREED TO THESE TERMS.
HANDMADE POLICY
“Not meant to be pretty, but pretty useful”
-Our knives are laser cut, then ground, heat treat and finished by hand.
-We strive to manufacture the best product we can and inspect each knife before it leaves our shop. That being said, there may be minor imperfections on your handmade knife. Surface blemishes from heat treat, tiny scratches, etc are only surface blemishes and will not affect the performance of your knife.
-If an imperfection is present, it is not to be considered as a "manufacturer's defect".
WARRANTY
-DO NOT USE THE KNIFE AS A PRYBAR OR SCREWDRIVER. DO NOT USE A STEEL HAMMER TO BATON THE KNIFE. Hitting the fine knife edge to concrete or steel objects will result in damage that will void the warranty.
-Our knives have a 1 year limited warranty from the original purchasing date. The warranty covers any material or workmanship defect that prevents the product from functioning properly.
-The warranty does not cover any damage caused by improper use, wear and tear or rust. We do not accept abused knives. Please contact us first with pictures.
-The warranty does not cover the paracord handle wrap. If you would like your knife re-wrapped, please contact us for instructions. Unraveled handles are considered normal wear and tear and can be easily re-wrapped.
-Only knives purchased directly from our website are eligible.
-Sheaths are not covered by the warranty. You can purchase additional sheaths through our website if needed.
*Customer is responsible for shipping charges
SHIPPING
-Orders ship via UPS only.
-We do not ship to P.O. Boxes.
-Orders placed on our website Monday through Friday will ship within 1-3 business days depending on work load (Monday though Friday). In the rare circumstance we are not in the shop, we will contact you after placing an order and inform you when your order will ship.
-All orders will be provided with a tracking number.
-ROGAN is not responsible for lost, delayed or stolen packages. Please contact your local post office to remedy the situation. In these instances, we are not able to freely replace or refund the items, but we will do our best to assist you. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we are not held responsible for refunding or replacing.
INTERNATIONAL ORDERS
-We ship to USA and Canada only. We do not guarantee the delivery of international shipments. No refunds will be issued for non-delivery. Shipping rates do not include any potential customs, duties or import taxes that may be required.
REFUNDS
-Due to the fact that these tools are handmade, we do not accept returns or exchanges. We will help you in any way we can and guarantee our work.
OUR PRODUCTS
Testing:
Our products are rigorously tested. We will often post these testing videos on social media and our YouTube channel. These tests were done in a controlled environment and should not be duplicated on your own. Any of these test will void the warranty if damage occurs.
USA made:
-All models and sheaths are made in the USA.
Usage and Safety:
-Do not apply the knife/tool to a task it was not designed for.
-Always wear gloves and proper eye protection when tools are in use.
-High carbon models may patina over a period of time due to handling, humidity or wet conditions. Regularly clean the surface with a cloth before storing.
-ROGAN is not responsible for personal injury due to use of the product.
*Because our products are handmade, blemishes in the finish are normal and not a manufactures defect.
*If you would like your knife sharpened, simply email us at roganknives@gmail.com for further information. Customer is responsible for shipping charges back and forth. Knives are sharpened for free.
What does “hard-use knife” mean?
If you want to shave, use a razor. If you want to skin a tomato, use a kitchen knife. If you want to cut tissue paper, use scissors.
If you need to split logs, cut thick rope, chop, pry, bang in tent stakes, dig a hole or pierce the fuselage of a plane, we make a “hard-use knife” for that.
Our knives are engineered and purpose-built to take on real-life field tasks that push the boundaries of what a cutting tool is capable of.